We are seeking a dynamic and highly organized Project/Account Manager with Product Management skills to lead client accounts and projects, ensure consistent value delivery, and drive lasting relationships.

This role requires a proactive approach and exceptional relationship management.

Responsibilities:

1. Relationship Management:

• Build and maintain trusted relationships with clients and cross-functional delivery teams, ensuring clear communication and alignment on project goals.

• Act as the primary point of contact for clients, providing regular updates on project status, addressing any concerns, and managing expectations.

• Foster a collaborative environment with clients and stakeholders, encouraging a partnership approach to achieve mutual success.

2. Project Management:

• Oversee the end-to-end project lifecycle, from initial scoping to delivery, ensuring projects are completed on time, within scope, and within budget.

• Develop, execute, and continuously improve project plans, timelines, and resource allocation.

• Anticipate and proactively manage project risks, adjusting as needed to meet changing client and business requirements.

3. Product Management:

• Engage with clients to understand their business needs, offering insights and guidance on product improvements that add value and drive growth.

• Collaborate with development and design teams to translate client feedback into actionable product requirements, enhancements, and features.

• Prioritize and manage product backlogs in alignment with client goals and strategic objectives.

4. Financial & Account Health:

• Maintain account financial health by monitoring margins and other KPIs, ensuring project profitability.

• Identify opportunities for up-sell and cross-sell, supporting the growth of client accounts through continuous improvements and tailored solutions.

• Regularly report on account performance and project status to internal stakeholders, highlighting successes, challenges, and areas for potential growth.

Qualifications:

• Experience: 3+ years in project management, account management, or a similar role, with demonstrated experience in managing client relationships.

• Product Knowledge: Strong understanding of product management principles and experience working closely with product development teams.

• Communication Skills: Exceptional communication skills, both written and verbal, with the ability to build rapport and clearly convey complex information.

• Customer-Centric Mindset: Highly customer-focused, with the ability to anticipate client needs and proactively address them.

• Analytical & Problem-Solving: Strong analytical skills and a problem-solving mindset; able to balance strategic thinking with hands-on execution.

• Organizational Skills: Excellent organizational skills, with the ability to manage multiple priorities and deliver quality results in a fast-paced environment.

• Technical Knowledge: Familiarity with software development processes and service delivery is mandatory.