Headquarters: Remote
URL: https://www.northwrd.com/

• A self-starter: You take initiative and own your part of the business. Your manager is there to support you, not to tell you how to do your job.
• Results-oriented: This isn't a 9-to-5 role. We get stuff done through any means and as efficiently as possible. You're able to analyze any problem and craft creative solutions.
• Deeply empathetic: You genuinely care about your clients’ success and go above and beyond to help them achieve their goals, even if the request isn't in your usual wheelhouse.

• Serve as the primary point of contact for multiple clients, driving ideation, development, and follow-up for Shopify projects.
• Assist clients with anything Shopify-related: building themes, integrating apps, inputting content. There's no expectation for you to know code, but you must be comfortable managing themes and have an eye for design.
• Proactively research and implement tactical site improvements, including managing an A/B testing schedule and creating CRO reports.
• Act as the liaison between clients and our design/development team, ensuring clear communication and alignment.
• Oversee and develop email campaigns, strategies, and designs (experience with Klaviyo is a plus).
• Manage budgets, timelines, and deliverables for dynamic projects.
• Stay up-to-date on Shopify’s latest features, app integrations, and best practices.
• Be available for and comfortable with client calls, with the flexibility to schedule these calls at mutually convenient times.

• Extensive Shopify experience: You don’t need to be a developer, but you must be able to build stores from scratch and understand Shopify’s core functions, app integrations, product exports/imports, metafields/metaobjects, and more.
• Proven project management skills: You’re comfortable leading dynamic projects, managing budgets, and hitting deadlines.
• Client-first mindset: You’re passionate about delivering exceptional customer service and helping businesses succeed.
• Self-motivated and independent: This role is akin to running your own small business — you’ll have the freedom to manage your workload with minimal oversight, but high expectations for results.
• Strong communication skills: You’re comfortable in front of clients and have a native-level command of English. You must operate on US time zones (mostly PST).
• Adaptability: You’re comfortable with the unknown and can handle a wide breadth of work.
• Remote work experience: You’re experienced in working from home and understand the discipline and focus it requires.
• Tech-savvy: You’re comfortable using tools like Slack and Asana and are more-than-usually responsive.
• Empathy and flexibility: You’re empathetic to client needs and willing to accommodate the occasional early morning or late-night call.
• Bonus points:
  • Freelance or agency experience
  • Proficiency in Russian or Ukrainian
  • Based in Canada
  • Design/UX experience
  • Klaviyo or email design experience

• Freedom and flexibility: Work from anywhere, on your own schedule, as long as the work gets done.
• Exotic team off-sites: Occasional work retreats in awesome places (next up: villa on the coast of Spain).
• Competitive compensation: Enjoy a competitive salary and generous paid time off.
• Shared agency revenue: While we’re too small to provide benefits right now, shared agency revenue is on the table as we grow.
• Home office subsidy: We’ll help you set up a comfortable and productive workspace.

• What’s your experience with Shopify?
• How have you successfully managed clients in the past?
• If you were in charge of our team retreat, where would you go and why?

To apply: https://weworkremotely.com/remote-jobs/northwrd-shopify-project-manager-client-facing