The Total Rewards team has been built to ensure that we are purposeful, values driven and competitive in how we reward and recognize our employees - from our warehouse team to tech talent to merchants to stylists. We pride ourselves on creating a fun and collaborative environment where we solve problems together.We support our P&C leaders and employees through thoughtful partnership, education and execution of our Total Rewards strategy.

As the Benefits Analyst reporting to the Director of Benefits, you will assist Stitch Fix’s fast-growing benefits team in the day-to-day operations of our benefits, retirement and leave of absence programs. Your role provides support for a thoughtful and effective employee leave and benefit experience. This role will serve as the technical expert on file feeds resolution and be the "go-to" resource for our employees, managers, and HR business partners for department questions and concerns and partners closely with our Benefits Lead. The ideal candidate is enthusiastic and tech-savvy with a knack for customer service, creativity, and innovation.

• Data Integrity
  • Overall maintenance and delivery of employee benefit census files and data issues on employee records
  • Reconciliation of discrepancies in file feed transfers partnering with HRIS, Payroll and/or vendors
  • Help create and maintain benefits documentation and process guidelines
  • Perform ongoing operational activities of our benefits programs and projects
  • Audit LOA reports to verify employee leave details are correctly feeding to our HRIS systems (Workday) from our 3rd party Leave Administrator (Matrix)
• Compliance/Auditing 
  • Engage in compliance and reconciliation activities in partnership with internal and external vendors
  • Verify insurance billing and audit reconciliation of carrier reports, benefit accounts and disbursements
  • Work on regular benefits audits, including reconciling bi-weekly payroll deductions, as well as the annual 401k audit
• Employee Experience Responsibilities
  • Answer employee, manager and P&C partner issues regarding benefits (medical, dental, vision, life, flexible spending, health savings, disability), 401k, leave of absence, workers compensation, and ADA/Accommodation related tickets and provide self-service resources whenever possible
  • Assist employees, managers, and P&C Partners with escalated questions/concerns and/or provide an escalation path
  • Create, improve upon, and/or update intranet resources as well as any linked documents (FAQs, google docs, etc.) 
  • Conduct virtual meetings to assist with employee benefit/leave related questions
  • Assist in developing benefit communication materials and trainings for new and ongoing programs
  • Help maintain and prepare written and graphic announcements for benefits materials
• Leave of Absence/ADA/Accommodations/Workers Compensation
• Uploading “workers docs” (RTW notes, completed Top Up sheets, etc.) if applicable to employee’s Workday job profile
• Completing EDD requested forms (SDI, PFL employer application)
• Administratively correcting and approving any benefits tasks (in Workday) associated with an employees extended Personal leave or leave exhaustion
• Uploading job descriptions for ADA/Accommodation purposes as requested by Matrix
• Maintaining Stitch Fix’s Job Description library for ADA/Accommodations purposes
• Completing wage statement requests for workers compensation injuries

• You have at least 3-5 years of experience in benefits administration, qualifying life events  including file integration, LOA/ADA administration and/or workers compensation.
• You are tech-savvy: Proficient to expert level with Excel (including XLOOKUPs, pivot table), Google Suite, ticketing systems, HR, and Payroll systems; also have the ability to quickly and efficiently learn how to use new systems and tools.
• You are a problem solver: A natural problem solver, using sound judgment to creatively remove obstacles and can work independently.
• You have an Employee Experience mindset: Focused on improving processes so employees feel taken care of, educated on leave types available to them, and prepared before, during and after they return to work.
• You are a multitasker: An expert juggler who is able to ruthlessly prioritize tasks.
• You are organized: Have top-notch organization skills, strong attention to detail to develop and execute plans.  
• You are adaptable: Can adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs.
• You are a strong communicator: Have strong communication skills (verbally as well as through email and other electronic platforms).

• We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
• We cultivate a community of diverse perspectives— all voices are heard and valued.
• We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. 
• We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
• We boldly create the future while keeping equity and sustainability at the center of all that we do. 
• We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
• We offer comprehensive compensation packages and inclusive health and wellness benefits.