This is an exciting time for Patients Know Best. We’re changing the future of healthcare and helping people improve the way they manage their health. Patients Know Best customers cover 30% of the UK population and we have 4.3m registered users in the UK. Patients Know Best was the first PHR to be integrated into the NHS App and 13 of England’s 42 regions use PKB in the NHS App. 

What makes us a different employer? 

• Everyone who works at PKB is here to make a positive impact in the world
• We are a fully distributed team, everyone works remotely
• We are committed to creating a greener world 
• We hold B-Corp Social Enterprise status since 2015

If you haven't already, find out more about PKB – our service makes life better for millions of patients, healthcare professionals and carers.

Diversity drives Innovation - we look forward to receiving your application whatever your background. Come and join us on our inspiring journey.

We’re looking for a Site Reliability Engineer (SRE) or DevOps Engineer to join our team and help us build and maintain robust, scalable, and secure infrastructure. You’ll collaborate closely with developers, product teams, and other stakeholders to ensure our systems are highly available, reliable, and performant. If you’re a developer who has worked alongside DevOps teams and has experience with infrastructure tools, this role could also be a great fit.

What You’ll Do:

• Manage and scale our infrastructure, primarily on GCP (Google Cloud Platform), using tools like Kubernetes and Terraform.
• Build and maintain CI/CD pipelines
• Automate configuration management and infrastructure provisioning with Ansible.
• Collaborate with development teams to improve system reliability, scalability, and performance.
• Monitor and optimise system performance, troubleshoot issues, and respond to incidents.
• Develop internal tools and frameworks to enhance our operational capabilities.

Requirements

We value diverse experiences and are open to candidates with a range of backgrounds. Whether you come from a strong SRE/DevOps background or are a developer with some exposure to these tools, we’d like to hear from you. Ideally, you have experience with a few of the following:

• Kubernetes: Experience deploying, managing, and troubleshooting Kubernetes clusters.
• Terraform: Experience writing and maintaining Terraform scripts for infrastructure as code (IaC).
• Google Cloud Platform (GCP): Experience working with GCP services and architecture.
• CI/CD Pipelines: Experience with CI/CD tools like GitHub Actions, TeamCity, or similar.
• Ansible: Experience in automating configuration management and infrastructure provisioning.
• Programming: Proficiency in Java, Go, or another programming language relevant to backend or infrastructure tooling.
• Development Experience: If you’ve been an application developer working closely with DevOps teams or have handled some infrastructure responsibilities, you could be a great fit.

• Strong ability to prioritise tasks and manage time effectively in a dynamic environment.
• Openness to learning and quickly picking up new information and tools.
• Excellent written communication skills for documentation and team collaboration.

Not a Perfect Fit? That’s Okay!

We’re looking for individuals with the right mindset and a willingness to learn. If you’ve worked with some of these tools, even in a limited capacity, and are eager to expand your skills, we encourage you to apply. We believe in growth and learning on the job.

Benefits

• 25 days holiday plus bank holidays
• Enhanced Maternity and Paternity Pay
• Employee Assistance Programme via Telus Healthcare
• Flexible working (and of course flexible work environment as we are fully remote) #LI-Remote
• Professional development contribution
• International company meetings
• Opportunity to really make a difference – your work will make life better for millions of patients
• Outstandingly supportive and helpful environment

Patients Know Best created the world's first patient-controlled medical records system. Our system is used to support the care of millions of patients across the UK and is growing in 7 other countries.