About Symplast

Symplast is a leading provider of mobile, cloud-based practice management software designed for aesthetic practices. Our innovative solutions help practices streamline operations, enhance patient engagement, and optimize workflows. We’re committed to revolutionizing the healthcare experience by empowering providers with cutting-edge technology that simplifies practice management, improves patient care, and delivers outstanding results.

What You’ll Do

As a Symplast Forms Specialist – Patient Intake Customizations, you will be the go-to expert for creating, modifying, and maintaining patient intake forms to meet unique client requirements. You’ll collaborate with cross-functional teams through Azure DevOps, ensuring each customization is accurate, efficient, and aligned with best practices. Your work will directly impact patient satisfaction and practice efficiency by delivering seamless, user-friendly intake experiences.

Essential Job Functions

Patient Intake Customization Responsibilities

• Form Creation & Updates: Utilize Visual Studio Code and REST Client extension to create, modify, and deploy custom intake forms (MedSpa or Plastic Surgery templates).
• JSON Editing: Adjust sections, questions, and indexes in JSON files to accommodate client requests (e.g., add/remove questions, rename fields, manage question types).
• Section Management: Ensure sections are properly indexed and structured, removing unneeded sections and reorganizing subsequent ones for optimal functionality.
• Testing & Validation: Conduct thorough testing of each customized form to ensure proper rendering, accurate data capture, and error-free API responses (200 status).
• Collaboration: Communicate with Client Success Teams (via Azure work items) to confirm requested changes, clarify requirements, and offer standardized template options if desired.

Azure DevOps & Configuration

• Ticket Management: Create and manage Configuration work items in Azure DevOps, accurately documenting all changes, priorities, and attachments.
• Cross-Team Coordination: Collaborate with the Onboarding, Client Success, and Tech Support teams to clarify requests, set timelines, and escalate complex issues.
• Priority Setting: Assign appropriate priority levels (1–4) based on urgency and ensure timely completion of customization tasks within agreed SLAs.
• Status Reporting: Provide regular status updates, ensuring stakeholders have visibility into progress and any potential roadblocks.

General Responsibilities

• Documentation: Maintain clear and concise records of all intake modifications, version updates, and client requests in Azure DevOps.
• Quality Assurance: Verify that each form meets Symplast’s standards for usability, data integrity, and compliance before handing it off to the client.
• Continuous Improvement: Identify opportunities to enhance existing templates, streamline processes, and introduce best practices for form customization.
• Client Education: Offer guidance on form capabilities, question types, and recommended structures to help clients make informed decisions about their customizations.

Qualifications

• Education:
  • Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).[MS1] 
• Experience:
  • Minimum 1–2 years of experience with JSON editing, web development, or software configuration.
  • Familiarity with ticketing systems (e.g., Azure DevOps, Jira) and version control.
  • Experience in a SaaS or healthcare environment is a plus.
• Skills:
  • Technical Acumen: Proficient in Visual Studio Code, REST Client extensions, and JSON structures.
  • Detail-Oriented: Capable of meticulously managing indexes, sections, and question properties for error-free form deployment.
  • Problem-Solving: Strong analytical skills to troubleshoot issues and apply creative solutions within tight deadlines.
  • Communication Excellence: Exceptional written and verbal communication skills for coordinating with clients and internal teams.
  • Time Management: Ability to handle multiple customization requests concurrently while maintaining accuracy and efficiency.
• Customer-Focused Attributes:
  • Empathy for client needs and dedication to delivering outstanding service.
  • Commitment to upholding brand reputation through high-quality deliverables.

Preferred Qualifications

• Azure DevOps Proficiency: Experience creating and managing work items, priorities, and attachments in Azure DevOps.
• Healthcare or Aesthetic Industry Knowledge: Familiarity with patient intake processes and regulations in a clinical setting.
• Automation & Scripting: Basic scripting knowledge to automate repetitive tasks (e.g., question additions, index reassignments).

Why Join Us?

By joining Symplast as a Symplast Forms Specialist – Patient Intake Customizations, you’ll play a pivotal role in enhancing the patient experience for aesthetic practices worldwide. You’ll collaborate with passionate professionals, use state-of-the-art tools, and have the opportunity to innovate in a rapidly growing sector. Together, we’ll transform the future of healthcare, one custom intake form at a time!