Data Import Preparation: Collaborate with Onboarding Specialists (OS) and clients to gather, review, and organize data (patient demographics, appointments, documents, images, financials, activity notes, etc.) into the required file formats (CSV, XLS, XLSX, TXT, PDF, JPG, PNG). 

Tool Utilization: Use Symplast’s migration tools (e.g., Main Migration Tool, Multimedia Tool, Onboarding Tool) to import data according to established guidelines and configuration files 

Folder & Metadata Management: Set up folder structures and metadata files for documents and images, ensuring proper mapping of patient IDs and minimal error rates. 

Validation & Testing: Perform trial runs, check for 200 API responses, and verify data integrity (indexes, sections, time stamps, etc.) before finalizing imports. 

Data Export Support: Provide expertise in exporting data from Symplast when clients or internal teams require information in various formats. 

Time Frame Management: Estimate and track completion times for each data type (e.g., 3 hours for Patient Demographics, 4 hours for Appointments), ensuring projects stay on schedule. 

Quality Assurance: Monitor imported data for errors or inconsistencies and take immediate corrective actions, keeping all stakeholders informed. 

Client Collaboration: Participate in Data Discovery calls, clarifying what data can be migrated, time frames, and required file formats. 

Ticket Management: Create and update work items in Salesforce and Azure DevOps to document requests, progress, and resolutions. 

Cross-Functional Communication: Coordinate with DevOps for repository creation (S3), data flow diagrams, and any escalations or tool enhancements. 

Documentation: Maintain comprehensive records of data mapping, configuration settings, and import/export procedures for future reference. 

Continuous Improvement: Identify and propose enhancements to existing migration processes, tools, and templates for improved efficiency. 

Bachelor’s degree in Information Technology, Computer Science, or a related field preferred (or equivalent experience). 

2+ years of experience in data migration, data analysis, or database management (preferably in a SaaS or healthcare setting). 

Familiarity with Azure DevOps, GitHub, and other version-control or ticketing platforms. 

Technical Acumen: Proficiency in handling various data formats (CSV, XLS, XLSX, TXT, PDF, JPG, PNG) and knowledge of basic scripting or command-line operations. 

Attention to Detail: Ability to manage complex folder structures, metadata files, and index values with precision. 

Problem-Solving: Strong analytical skills to diagnose issues during imports/exports and implement quick resolutions. 

Communication Excellence: Outstanding verbal and written communication skills for collaborating with clients and cross-functional teams. 

Time Management: Proven ability to meet tight deadlines, juggle multiple tasks, and adapt to evolving priorities. 

Empathy for clients’ needs, ensuring a positive, solution-oriented experience throughout the data migration journey. 

Willingness to educate clients on best practices for preparing and validating data prior to import/export. 

Healthcare or Aesthetic Industry Experience: Familiarity with clinical data structures, patient records, and privacy regulations. 

S3 & Cloud Services: Experience working with S3 repositories or other cloud storage solutions for data intake and retrieval. 

Automation: Background in automating repetitive tasks for data transformation or file management.