The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users. 

What you’ll do:

• Performs post close quality reviews and reports errors for resolution
• Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
• Resolves common issues that occur during the duration of a transaction and escalates when necessary
• Makes outbound phone calls when time sensitive situations arise
• Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
• Completes special projects as requested by their manage

You’re a good fit if you have:

• High School Diploma
• 1-2 years of related work experience, ideally in a repetitive administrative environment
• Experience with title and loan documents is preferred
• Ability to quickly learn new computer systems and applications
• Excellent written and oral communication skills
• A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission

Work Environment: 

• This is a remote role
• Working hours could vary from approximately 10 to 30 hours per week
• Start Date:12/10
• Onboarding will take place the first 2 weeks: 9:30am - 5pm MST

Shifts:

We have 4 positions available, the shifts are flexible but these are the 4 shifts we need coverage for: 

• Monday - Friday starting at 6am pst
• Monday - Friday starting at 10am pst
• Monday - Friday starting at 4pm pst
• Weekend shift, working on the weekends and a few days in the week, hours are flexibl

Compensation: 

• $20 per hour
• Please note that the benefits listed below are eligible for full-time employees only