Salesflow.io
Customer Success Specialist
Europe Only Full Time
Salesflow.ioCustomer Support
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About the job

Headquarters: London
URL: https://salesflow.io

Salesflow is a leading platform designed to help sales teams, agencies, and growing SMBs accelerate their lead-generation process. We empower businesses to grow and succeed in the digital era. Specializing in LinkedIn outreach, we create strategies that foster engagement, build lasting relationships, and deliver outstanding campaign results for our clients. 

We’re excited to announce an opportunity for a dynamic and organized Customer Success Specialist to join our expanding team. We'd love to hear from you if you're proactive, enthusiastic, and ready to make an impact!


 What You'll Do:

As our Customer Success Specialist, you’ll be responsible for a portfolio of 50+ client accounts and any others as assigned in the Europe region. You'll help clients optimize their LinkedIn outreach and drive maximum value from our services. You'll be the go-to person for clients, ensuring their goals are met and their businesses grow through strategic outreach initiatives.

 Responsibilities:
- Manage and nurture a portfolio of 50+ client accounts, ensuring they achieve their desired outcomes.
- Guide clients through onboarding, ensuring they understand our platform, workflows, and outreach strategies.
- Monitor and report on the performance of outreach campaigns, providing insights and suggestions for improvement.
- Work closely with clients to help them maximize their LinkedIn ROI, optimize outreach efforts, and troubleshoot and escalate issues as appropriate
- Act as a client advocate within the company, providing feedback to internal teams on product improvements.
- Conduct regular check-ins and QBRs with clients to provide updates, share best practices, and strategize the next steps.
- Assist with the renewal process and identify upsell opportunities when clients are seeing great success.
- Contribute to CS strategies and initiatives to drive results and streamline processes

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 About You:

You’re passionate about customer success and are eager to help businesses grow through strategic LinkedIn outreach. While you may not have tons of experience yet, you’re a fast learner, proactive, and ready to jump in and make an impact!

 Qualifications:
- Bachelor's Degree or Equivalent – You've got the credentials and the knowledge to back it up
How to apply?
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