Are you an experienced Customer Services specialist with a passion for helping clients navigate complex visa and passport processes? We’re looking for a dedicated professional to join our team on a **fully remote** basis. 

You’ll work closely with our business clients, assisting with UK passport applications and visa applications through embassies in London. 

If you have a proven track record in this field and excellent communication skills, we’d love to hear from you.  

- Position: Visa Consultant / Customer Services 

-  Location: Fully Remote (Applicant does not need to reside in the UK)  

- Working Hours: UK Business Hours  

- Mode of Communication: Primarily emails and phone calls  

- Liaise with business clients to understand their specific visa and passport requirements.  

- Guide clients through the UK passport application process and visa applications for various embassies in London.  

- Prepare and review application documents to ensure accuracy and compliance with requirements.  

- Maintain up-to-date knowledge of UK visa and passport regulations and embassy protocols.  

- Respond promptly to client queries via email and phone, offering clear and professional advice.  

- Track application progress and provide clients with timely updates.  

- Maintain detailed records of client interactions and application statuses.  

Note: Full training is provided

- An attitude to self learn, be a self starter and have a high degree on initiative 
- Fluent spoken and written English – exceptional communication skills are essential.  

- Proven experience** in visa consulting, immigration services, working in customer services or logistics or a related field.  

- Ability to work independently and manage multiple client cases simultaneously.  

- Strong attention to detail and organisational skills.  

- Proficiency in using email and phone communication tools.  

- Familiarity with UK passport and visa regulations is a strong advantage.  

- Reliable internet connection and a quiet, professional environment for phone calls.  

- Fully remote position with flexible working arrangements.  

- Opportunity to work with an experienced and supportive team.  

- Competitive remuneration based on experience.  

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If you’re ready to make a difference in our clients’ journeys, we’d love to hear from you.  

To Apply

Please complete our short application form as per the link: https://form.jotform.com/243216941086053. You will need to submit your CV explain why you’re the ideal candidate for this role.  

We look forward to welcoming you to our team!