Are you a problem-solver with a passion for helping others? We're seeking a dedicated Customer Support Specialist to join our remote team and be the first point of contact for our customers. You’ll provide timely and helpful assistance, troubleshoot issues, and ensure a positive customer experience through email, chat, or phone support.

About the Role: As a Customer Support Specialist, you’ll respond to inquiries, troubleshoot product or service issues, and provide solutions to ensure customer satisfaction. Your ability to manage multiple customer requests while maintaining a calm, empathetic approach will be key to success in this role.

Key Responsibilities:

✅ Respond to customer inquiries via email, live chat, or phone in a timely and professional manner.
✅ Troubleshoot product or service issues and provide solutions to customers.
✅ Document customer interactions, problems, and solutions in our CRM system.
✅ Escalate complex issues to relevant departments for resolution.
✅ Provide feedback to internal teams regarding common customer challenges to improve products and services.
✅ Maintain up-to-date knowledge of company products, services, and promotions to provide accurate information.

Requirements

Qualifications: