Overview

The Business Analyst is part of the TouchWorks Solutions team, reporting to the Director of Solutions Management.  Business Analysts function as Product Owners for a given agile scrum team, playing a critical role within Development. 

The PO will assume responsibility for a specific area of our product and be responsible for working with Solutions Management to decompose requirements into their functional parts and drive feature development within their area of responsibility.  In this role, you will manage your assigned product backlog through review, refinement, and prioritization with your team, ensuring projects are delivered according to commitments. 

This is a remote position in the US.

Responsibilities

• Creating business and/or functional requirements necessary for technology solutions that meet customer needs, expected delivery dates, and quality standards.
• Possess functional knowledge of assigned application technology.
• Interact with business stakeholders and subject matter experts to solicit business requirements.
• Serve liaison role between application technology vendors, internal IS groups, and business users.
• Translate business requirements into user stories, product-specific designs and configuration, detailed requirement specifications and use cases.
• Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by development teams.
• Interact with development teams during the software build and/or configuration process and testing process.
• Demonstrate new functionality to business users seeking inputs on future direction.
• Review vendor provided documentation and user manuals needed to support the product.
• Directly interface with Services, Support and/or Customers, as needed.
• Participate in user focus groups and requirements workshops, vendor training and demonstrations.

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required.

Experience:

• 5-10 years practical experience in providing business process and functional support for assigned product preferred.
• 1-2 years clinical experience or EHR support.
• Experience of requirements elicitation and analysis, stakeholder assessments as well as process modelling techniques.
• Experience of business analysis documentation.
• Experience working with Agile Principles is an asset.

Travel Requirements:

• May require other travel for business needs.

Working Arrangements:

• Work is performed in a remote office environment with minimal exposure to health or safety hazards.